Returns and Exchanges
Our pieces are hand-dyed, handmade, and meticulously made-to-order for each customer. Each piece is a labor of love that we have checked obsessively for high quality before it is sent out to its future owner. Therefore, because these items are art pieces, each created by an individual craftsperson and intended for an individual person, we do not accept any returns or exchanges. That said -- we've worked hard on our sizing, and to provide detailed measurements that ensure a wonderful tailored fit for each piece. Please take special care to check that you have ordered the correct size before you make your purchase. If you need help with any sizing question, please contact us via email, at thornsclothing @ protonmail . com.
Please allow 4 weeks from time of order, for your item to be individually dyed, expertly constructed, and mailed to you. We do not use factories; all pieces are created in New York by skilled craftspeople on an individual basis.
All packages are shipped with tracking and insurance using United States Postal Service. If you live in an area where another method of shipment is preferred, please contact us directly with your request before you purchase, and we'll do our best to accommodate.